Most orders ship within 24 hours.
Orders placed on Friday do not ship until the following Monday.
Not what you expected? No problem. All National History Day, Inc. products have a 3-5 day, 100% satisfaction guarantee.
Please e-mail email@example.com or call us at (301) 314-9739 within 24 HOURS upon receiving the item(s), so we can address the issue in a timely manner. You must email us for instructions and shipping address before returning any product.
Orders, including exhibit boards, that have been shipped already can not be cancelled. If you are unsatisfied with your order please contact us as refunds and exchanges will be considered on a case by case basis.
Upon approval, you may return or exchange any item(s) within 10 days of the original purchase date. All items must be in new condition (unless the return is due to a manufacturing defect). We cannot accept any item that has been used.
When returning or exchanging a product, you are responsible for the shipping cost to 1) return the item and 2) ship the new item. We do not refund outgoing shipping or pay for return shipping (unless the item we initially shipped was incorrect). If we shipped the incorrect item, we will cover all standard shipping costs.
For your protection, all returned items must be shipped with a delivery receipt confirmation or a tracking number. We will not be held responsible for the condition of the products being returned or for lost or misdirected items shipped back to us.
Once the returned product(s) have been received and inspected, your refund will be processed using the same purchase method used to acquire the item(s). If second day or overnight shipping charges are applicable to your order, those charges will not be refunded.
Tax Exemption in Maryland
If your business is tax exempt, please call the NHD Office @ (301) 314-9739 and place your order. This applies to the State of MARYLAND only.
You also can send your order via e-mail to firstname.lastname@example.org. Included in the email should be a copy of your tax-exempt certificate. You also must download this order form, fill it out and attach it to your email.
Please e-mail us at email@example.com. Your complete shopping satisfaction is our number-one priority.