Most orders ship within 24 hours.
Orders placed on Friday do not ship until the following Monday.
Not what you expected? No problem. All National History Day, Inc. products have a 3-5 day, 100% satisfaction guarantee.
Please email email@example.com or call us at (301) 314-9739 within 24 HOURS upon receiving the item(s), so we can address the issue promptly. You must email us for instructions before returning any product. If your product was received damaged, you will need to file a claim with that particular shipping company (USPS, UPS or Fed-Ex) who will reimburse you. Email pictures of the damaged product(s) to firstname.lastname@example.org.
When returning or exchanging a product, you are responsible for the shipping cost to 1) return the item and 2) ship the new item. We do not refund outgoing shipping or pay for return shipping (unless the item we initially shipped was incorrect). If we shipped the incorrect item, we will cover all standard shipping costs.
For your protection, all returned items must be shipped with a delivery receipt confirmation or a tracking number. We will not be held responsible for the condition of the products being returned or for lost or misdirected items shipped back to us.
Once the returned product(s) has been received and inspected, your refund will be processed using the same purchase method used to acquire the item(s). If second day or overnight shipping charges apply to your order, those charges will not be refunded.
For orders that are returned to us due to an insufficient address, return to sender, or address not known, you will need to pay another shipping fee to resend your order. This does not apply if NHD transposed the ship to address in error.
Tax Exemption in Maryland
If your business is tax-exempt, please call the NHD Office at (301) 314-9739 and place your order. This applies to the State of MARYLAND only.
Please email us at email@example.com. Your complete shopping satisfaction is our number-one priority.